Client Care
Guide
Client Care
Guide
Client
Care
Client Rights
Your Rights as a Client
As a client of StatPoint Medical, you have the following rights. We are committed to ensuring you receive the highest quality of care while respecting your dignity and privacy.
Voice Concerns
Voice concerns or complaints without fear of retaliation
24/7 Contact Access
Know how to contact StatPoint Medical 24/7
Advanced Directive
Have an Advanced Directive and be provided information on request
Clear Billing
Receive clear information about cost of services and billing
Referral Services
Be referred to alternate care services if not offered by StatPoint
Know Your Caregivers
Be informed of the names of caregivers associated with StatPoint
Property Respect
Have your personal property be treated with respect
Dignity & Respect
Be treated with respect, dignity, and consideration at all times
Participate in Decisions
Participate in your plan of care and adhere to the plan
Privacy & Confidentiality
Have your medical information kept private and confidential
Safe & Appropriate Care
Receive care that is safe and provided by qualified professionals
Client Rights
Your Rights as a Client
As a client of StatPoint Medical, you have the following rights. We are committed to ensuring you receive the highest quality of care while respecting your dignity and privacy.
Voice Concerns
Voice concerns or complaints without fear of retaliation
24/7 Contact Access
Know how to contact StatPoint Medical 24/7
Advanced Directive
Have an Advanced Directive and be provided information on request
Clear Billing
Receive clear information about cost of services and billing
Referral Services
Be referred to alternate care services if not offered by StatPoint
Know Your Caregivers
Be informed of the names of caregivers associated with StatPoint
Property Respect
Have your personal property be treated with respect
Dignity & Respect
Be treated with respect, dignity, and consideration at all times
Participate in Decisions
Participate in your plan of care and adhere to the plan
Privacy & Confidentiality
Have your medical information kept private and confidential
Safe & Appropriate Care
Receive care that is safe and provided by qualified professionals
Client Rights
Your Rights as a Client
As a client of StatPoint Medical, you have the following rights. We are committed to ensuring you receive the highest quality of care while respecting your dignity and privacy.
Voice Concerns
Voice concerns or complaints without fear of retaliation
24/7 Contact Access
Know how to contact StatPoint Medical 24/7
Advanced Directive
Have an Advanced Directive and be provided information on request
Clear Billing
Receive clear information about cost of services and billing
Referral Services
Be referred to alternate care services if not offered by StatPoint
Know Your Caregivers
Be informed of the names of caregivers associated with StatPoint
Property Respect
Have your personal property be treated with respect
Dignity & Respect
Be treated with respect, dignity, and consideration at all times
Participate in Decisions
Participate in your plan of care and adhere to the plan
Privacy & Confidentiality
Have your medical information kept private and confidential
Safe & Appropriate Care
Receive care that is safe and provided by qualified professionals
Client Responsibilities
Your Responsibilities as a Client
To help us provide safe and effective care, you agree to the following responsibilities. Your active participation is essential to achieving the best health outcomes.
Financial Obligations
Meet financial responsibilities related to your care
Safe Environment
Help maintain a safe environment for staff providing care
Emergency Protocol
Understanding that in a true medical emergency you must call 911
Report Changes
Notify StatPoint Medical promptly of changes in your condition
Follow Care Plan
Participate in your plan of care and adhere to the plan
Accurate Information
Provide accurate and complete information about your health
Additional Responsibilities for the Acute Care at Home Program
Remote Patient Monitoring Compliance
Follow all monitoring requirements and care instructions from your care team.
Equipment Use and Care
Care for and use provided equipment properly, and return it when finished.
Telehealth Participation
Use telehealth (audio/video) to stay connected with your care team.
Client Responsibilities
Your Responsibilities as a Client
To help us provide safe and effective care, you agree to the following responsibilities. Your active participation is essential to achieving the best health outcomes.
Financial Obligations
Meet financial responsibilities related to your care
Safe Environment
Help maintain a safe environment for staff providing care
Emergency Protocol
Understanding that in a true medical emergency you must call 911
Report Changes
Notify StatPoint Medical promptly of changes in your condition
Follow Care Plan
Participate in your plan of care and adhere to the plan
Accurate Information
Provide accurate and complete information about your health
Additional Responsibilities for the Acute Care at Home Program
Remote Patient Monitoring Compliance
Follow all monitoring requirements and care instructions from your care team.
Equipment Use and Care
Care for and use provided equipment properly, and return it when finished.
Telehealth Participation
Use telehealth (audio/video) to stay connected with your care team.
Client Responsibilities
Your Responsibilities as a Client
To help us provide safe and effective care, you agree to the following responsibilities. Your active participation is essential to achieving the best health outcomes.
Financial Obligations
Meet financial responsibilities related to your care
Safe Environment
Help maintain a safe environment for staff providing care
Emergency Protocol
Understanding that in a true medical emergency you must call 911
Report Changes
Notify StatPoint Medical promptly of changes in your condition
Follow Care Plan
Participate in your plan of care and adhere to the plan
Accurate Information
Provide accurate and complete information about your health
Additional Responsibilities for the Acute Care at Home Program
Remote Patient Monitoring Compliance
Follow all monitoring requirements and care instructions from your care team.
Equipment Use and Care
Care for and use provided equipment properly, and return it when finished.
Telehealth Participation
Use telehealth (audio/video) to stay connected with your care team.
24/7 Support
Reach our care team anytime
Daytime
8AM-10PM
Daytime
8AM-10PM
After Hours
8AM-10PM
After Hours
8AM-10PM
Using Your Monitoring Tablet?
Use your StatPoint monitoring tablet to contact the overnight nurse. Tap "Call Overnight RN" on your device.
Emergency Preparedness
Emergency Preparedness Plan (EPP)
Our Emergency Preparedness Plan explains what to do in an event (such as a storm, power outage, or evacuation) that affects your ability to receive care at home.
Emergency Preparedness
Emergency Preparedness Plan (EPP)
Our Emergency Preparedness Plan explains what to do in an event (such as a storm, power outage, or evacuation) that affects your ability to receive care at home.
Storm Preparedness - Know what to do during severe weather events
Power Outage Protocol - Steps to take when power is unavailable
Evacuation Guidelines - How to maintain care continuity during evacuation
Call 911 for a true Medical Emergency
For More Detail Scan Here
Storm Preparedness - Know what to do during severe weather events
Power Outage Protocol - Steps to take when power is unavailable
Evacuation Guidelines - How to maintain care continuity during evacuation
Call 911 for a true Medical Emergency
Call 911 for a true Medical Emergency
More Detail Scan Here
For More Detail Scan Here
Complaint
File Complaints
Contact any of these agencies to voice concerns
Complaint
File Complaints
Contact any of these agencies to voice concerns
StatPoint Medical
866-578-7802
StatPoint Medical
866-578-7802
StatPoint Medical
866-578-7802
Maryland Office of Health Care Quality (OHCQ)
1-800-492-6005
Maryland Office of Health Care Quality (OHCQ)
1-800-492-6005
Maryland Office of Health Care Quality (OHCQ)
1-800-492-6005
CHAP Accreditation Agency
800-656-9656
CHAP Accreditation Agency
800-656-9656
CHAP Accreditation Agency
800-656-9656
Adult Protective Services (APS)
1-800-917-7383
Adult Protective Services (APS)
1-800-917-7383
Adult Protective Services (APS)
1-800-917-7383
Child Protective Services (CPS)
1-800-332-6347
Child Protective Services (CPS)
1-800-332-6347
Child Protective Services (CPS)
1-800-332-6347
info@statpointmedical.com
717 E. Ordnance Rd. #203 Baltimore, MD. 21226
linkedin.com/company/statpoint-medical
© 2026 All Rights Reserved | StatPoint Medical
info@statpointmedical.com
717 E. Ordnance Rd. #203 Baltimore, MD. 21226
linkedin.com/company/statpoint-medical
© 2026 All Rights Reserved | StatPoint Medical
info@statpointmedical.com
717 E. Ordnance Rd. #203 Baltimore, MD. 21226
linkedin.com/company/statpoint-medical
© 2026 All Rights Reserved | StatPoint Medical